Under the Bonnet: What MSPs won’t tell you about your IT setup w/ Kan Mallawathantri
Recruitment agencies are sitting on a goldmine of underused Microsoft 365 tools—and overspending on tech they already have. In this episode of *Talent Matters*, we sit down with IT expert Kan Mallawathantri to unpack the truth about MSPs, the hidden power of Microsoft 365, and what recruitment businesses can do right now to simplify, secure, and scale their IT setup. From automation and onboarding to ransomware protection and Microsoft Copilot. This episode is packed with practical insights for agency owners, ops leaders and recruiters who want to make smarter use of their tech stack. Watch to learn: - What your MSP isn’t telling you - The 365 tools you’re paying for but not using - How to avoid shadow IT and security risks - Why most agencies are using only 30% of M365 - And how to streamline onboarding, offboarding, and internal workflows // TIMESTAMPS 00:00 – Intro 01:30 – Who is Kan Mallawathantri 02:50 – From in-house IT to building a recruitment-focused MSP 05:00 – Why most MSPs overpromise and underdeliver 06:45 – The problem with bloated tech stacks 08:10 – What recruitment agencies miss in Microsoft 365 10:45 – The myth of “small businesses aren’t a target” 12:15 – Cybersecurity basics for recruiters 14:50 – Shadow IT and the risk of unmanaged apps 17:20 – Automating onboarding, offboarding & compliance 19:10 – Hidden Microsoft 365 tools recruiters should be using 23:00 – The cost-saving potential of Business Premium 27:40 – Why Teams can replace your entire phone system 30:00 – One-click user lockouts with Intune 32:15 – Signs your MSP is overselling you 35:00 – How to choose the right MSP for your agency 38:00 – The value of recruitment industry experience in IT 40:00 – The future: Microsoft Copilot and AI for recruiters 43:00 – Final thoughts: Stop overpaying. Start using what you already have. // ABOUT TALENT MATTERS Talent Matters is a podcast by Wave, hosted by Dave Jenkins, exploring the real stories, tools, and insights that drive growth in recruitment. Subscribe for practical, straight-talking advice from agency founders, marketing leaders, and recruitment tech experts.
