Don't Have A Chat With Your Clients
Let them talk. There's a big difference between listening and waiting to talk. Too often, we're guilty of formulating our next question instead of truly hearing what the other person is saying. Real conversations aren’t about ticking boxes or making small talk—they’re about understanding, connecting, and uncovering what truly matters. Stop having chats and start having genuine conversations with your clients. That’s where trust is built, pain points are uncovered, and real solutions happen. In today’s world, going back to basics isn’t enough. We need to evolve and truly listen.
